Q: What vaccines are required?
A: Four Paws requires that all dogs attending daycare, boarding, grooming or training be current and up to date with the following:
· Rabies – 1 year &/or 3 year
· DHLPP – 1 year &/or 3 year
· Bordetella (Kennel Cough) given in the last 6 months
· K9 Influenza (H3N8) – 1 year (2 initial shots are required with an annual vaccination thereafter. If you have not received the K9 flu shot, the first of two shots are required before you can board – you may get the second shot of two within the next two weeks.)
We also require dogs to be on flea and tick preventative. All dogs are required to be current on the above vaccinations by the date of the temperament test.
Q: Does my dog have to be spayed or neutered?
A: Yes, all dogs over 7 months old must be spayed or neutered. We require that all dogs are healthy and free of contagious illnesses as well.
Q: Are there any age restrictions or requirements?
A: Yes, puppies must be 16 weeks or older and have their second booster for bordetella, rabies and distemper. We divide our playgroups based on size and temperament. Less active dogs will relax in the Tiny Town lounge and very active dogs will get to rumble and roll in the larger play areas.
Q: Can I come in for a tour of the facility before I sign my dog up?
A: Yes. We can provide a viewing through our daycare windows and discuss any questions you have on site! Give us a call or send an email to schedule an appointment. We require a temperament test prior to any daycare or boarding appointment. We also encouraged a half or full day of daycare for new customers prior to boarding. This allows your dog to become acquainted with our staff and facility to help ease the transition into boarding.
Q: Do you have staff on-site 24 hours?
A: We have a live security monitoring system which monitors the perimeter of our facility. There are also live webcams in the daycare and boarding areas. We find 24-hour staffing can cause unnecessary disruptions throughout the night, keeping your pet from a restful night’s sleep. In addition, Four Paws is located just two buildings away from the Lombard Fire Station in the unlikely event of emergency.
Q: How do I enroll my dog in daycare?
A: Call or email us to schedule your dog’s free temperament test. This is required for any daycare or boarding dog. Once passed you can call, email or book online. All Registration Forms can be found on our website and we will also have hard copies in-house for your convenience.
Q: Will my dog ever be left unsupervised with other dogs?
A: Never. This is to ensure the safety of every single dog in our care. Group playtime is an excellent way to socialize your pet with others, and pets that go out and exercise while boarding are known to rest better, eat better and sleep better at night. Each newcomer is given a temperament test to assess which group he or she will be best suited for. Most groups are divided by small and large sized dogs, but occasionally we come across a smaller dog who gets along much better with the larger sized group. If your pet would enjoy a more personalized touch, private walks may be just the thing.
Q: How often does my dog get to go outside if he/she is boarding?
A: Daycare is included at no additional charge with any boarding stay. During daycare, dogs are let outside multiple times a day for the opportunity to go potty. We often run play groups in our outdoor areas as well, weather permitting.
Q: Will my dog ever be crated while attending daycare?
A: Yes, your dog may be crated for rest periods if they are attending for a full-day daycare period. A dog’s natural tendencies and traits allows for rest periods throughout the day so allowing rest breaks makes for a more balanced dog. Special accommodations can be made upon request.
Q: Can my dog get a bath before he/she comes home from boarding?
A: Yes, for an additional charge we will ensure your dog goes home fresh and clean. Our boarders participate in a variety of activities during their stay. There will be no additional fee charged for baths given during the stay if they happen to get dirty before departure day.
Q: What does my dog need to bring for boarding stays at Four Paws?
Food: For the benefit of your pet, Four Paws recommends that you bring their own food in pre-measured and pre-marked zip lock baggies to maintain your pet’s normal diet. Please measure and label all meals prior to drop-off. At your request we can provide Taste of the Wild dry food for $4.00 per meal. Large containers, bags or bins of food should only be brought for dog’s staying longer than 1 week. We have microwaves and refrigerators to accommodate dogs on raw diets that eat fresh/frozen food.
Medications: Four Paws employees are thoroughly trained to administer medications at no additional cost to you. If you have a senior pet, please inform an associate and we will gladly accommodate their needs. Post-Surgery Guests: To reduce the risk of complications post-surgery, Four Paws will not accept any pet with non-dissolvable staples or stitches. Any pets with dissolvable stitches must be at least 2 weeks post operation.
Extras: We have plenty of bowls and bedding so there’s no need to bring those along. If you choose to bring bedding please label your items. We do a lot of laundry and labeling helps us ensure you get your goods back. Forgot something? We’ve got chews, treats, toys & food in our retail shop.
Q: What if I need to drop my dog off early, or pick him/her up late?
A: Four Paws offers early drop off at 6:45 AM for an additional $15. We recommend scheduling a boarding reservation in the event you require drop off before 6:45 AM. Daycare dogs picked up after closing will be charged $1, for every minute past closing (7:00 PM). Any dog not picked up 15 minutes after closing will be required to board overnight with additional boarding/meal charges made responsible to the owner. We also ask that you call us and let us know if you are running late so we are aware that your dog will be staying longer than expected.
Q: What are the Peak Season Reservation Requirements?
A: Due to the fluctuation in family’s travel schedules and increased need for boarding during the peak seasons, a $50 deposit per dog will be collected with your boarding request to secure your reservation. This will be applied to your boarding stay and will be refunded if the reservation is cancelled within the “cancel window” as outlined below:
Thanksgiving Reservation Period: any part of 11/20 through 11/26. If you cancel by November 14th your deposit will be refunded.
Christmas/New Year’s Reservation Period: any part of 12/15 through 1/15. If you cancel by December 19th your deposit will be refunded.
Spring Break: any part of 3/23 through 4/5. If you cancel by March 15th your deposit will be refunded.
Please note that after your dog has begun their stay with us during the peak periods noted above, should you decide to come home early, you will need to pay for your entire reservation.
Still have questions? Contact us or give us a call, (630) 376-6372 and we’d be happy to help.