Q: What vaccines are required?
A: Four Paws requires that all dogs attending daycare, boarding, or training be current and up to date with the following:
· Rabies – 1 year &/or 3 year
· DHLPP – 1 year &/or 3 year
· Bordetella (Kennel Cough) given in the last 6 months
· K9 Influenza (H3N8) – 1 year (2 initial shot are required with an annual vaccination thereafter. If you have not received the K9 flu shot, the first of two shots are required before you can board – you may get the second shot of two within the next two weeks.)
We also require dogs to be on flea and tick preventative. Further, while we do not require the vaccine, due to recent epidemics in the city and surrounding suburbs, we do recommend that your dog get a flu shot if they are attending daycare or boarding.
Q: Are there any age restrictions or requirements?
A: No, there are no age restrictions or requirements. We take dogs of all ages, so long as they are current on the required vaccines. We divide our playgroups based on size and temperament. Less active dogs will relax in the front-house lounge and very active dogs will get to rumble and roll in the larger play area.
Q: Can I come in for a tour of the facility before I sign my dog up?
A: Yes! We would love to show you around the facility so you can see where your dog will be playing and sleeping. Stop by anytime for tour or schedule one by giving us a call. We require a temperament test prior to any daycare or boarding appointment. We also encouraged a half or full day of daycare for new customers prior to boarding. This allows your pet to become acquainted with our staff and facility to help ease the transition into boarding.
Q: Do you have staff on-site 24 hours?
A. We have a live security monitoring system which monitors the perimeter of our facility. There are also live webcams in the daycare and boarding areas. We find 24-hour staffing can cause unnecessary disruptions throughout the night, keeping your pet from a restful night’s sleep. In addition, Four Paws is located just two buildings away from the Lombard Fire Station in the unlikely event of emergency.
Q. How do I enroll my dog in daycare, boarding or a training class?
A: Call or email us to schedule your dog’s free temperament test. This is required for any daycare or boarding dog. Once passed you can call, email or book online. All Registration Forms can be found on our website and we will also have hard copies in-house for your convenience.
Q: Will my dog ever be left unsupervised with other dogs?
A: Never. This is to ensure the safety of every single dog in our care. Group playtime is an excellent way to socialize your pet with others, and pets that go out and exercise while boarding are known to rest better, eat better and sleep better at night. Each newcomer is given a temperament test to assess which group he or she will be best suited for. Most groups are divided by small and large sized dogs, but occasionally we come across a smaller dog who gets along much better with the larger sized group. If your pet would enjoy a more personalized touch, private walks may be just the thing.
Q: How often does my dog get to go outside if he/she is boarding?
A: Daycare is included at no additional charge with any boarding stay. During daycare, dogs are let outside multiple times a day for the opportunity to go potty.
Q: Will my dog ever be crated while attending daycare?
A: Yes, your dog may be crated for up to 1 hour during a daycare period. This is done to offer dogs a break to relax and regroup and eat lunch if you so choose.
Q: Can my dog get a bath before he/she comes home from boarding?
A: Yes, for an additional charge we will ensure your dog goes home fresh and clean. Our boarders participate in a variety of activities during their stay. There will be no additional fee charged for baths given during the stay if they happen to get dirty before departure day.
Q: What does my dog eat while boarding with Four Paws?
A. For the benefit of your pet, Four Paws recommends that you bring their own food in pre-measured and pre-marked zip lock baggies to maintain your pet’s normal diet. Please measure and label all meals prior to drop-off. At your request we can provide Taste of the Wild dry food for $4.00 per meal. Large containers, bags or bins of food should only be brought for dog’s staying longer than 1 week.
We have microwaves and refrigerators to accommodate dogs on raw diets that eat fresh/frozen food.
Q: What if I need to drop my dog off early, or pick him/her up late?
A: Four Paws offers early drop off (before 7:00 AM) for an additional fee of $20. Daycare dogs picked up after closing will be charged $1, for every minute past closing (7:00 PM). Any dog not picked up 15 minutes after closing will be required to board overnight with additional boarding/meal charges made responsible to the owner. We also ask that you call us and let us know if you are running late so we are aware that your dog will be staying longer than expected.
Q: My dog has special needs, can Four Paws administer medications?
A. Yes, Four Paws employees are thoroughly trained to administer medications at no additional cost to you. If you have a senior pet, please inform an associate and we will gladly accommodate their needs.
Post-Surgery Guests: To reduce the risk of complications post-surgery, Four Paws will not accept any pet with non-dissolvable staples or stitches. Any pets with dissolvable stitches must be at least 2 weeks post operation.
Q: Does Four Paws have any breed restrictions?
A. NO. Not only are we educated and professional dog trainers, there is no such thing as an “aggressive breed”. Certain breeds have specific instincts (such as herding, hunting, digging, guarding, retrieving) but there is no such thing as a troubled breed. The reputation of a breed has nothing to do with an individual dog. For example, the Pit Bull Terrier has the worst reputation. People associate this breed with dog fighting and the most vicious dog attacks on humans. No other breed stirs up as much emotion as the Pit Bull. But the fact is, any dog can become aggressive and the most dangerous dogs are the ones made to be that way by a human, not their breed.
Q: What if my dog doesn’t get along with other dogs? Can he/she still come to Four Paws?
A. Yes, we accept all temperaments of dogs, with safety being our top priority. Not all dogs like being around large packs. If your dog is “non-social” with other dogs, we will work with you and your dog to create a schedule/program that ensures your dog is mentally and physically stimulated and also maintains safety standards for other guests and employees.
We also have specialized boarding and board and train programs to meet an individual dogs needs and owner’s requests. These programs can include training sessions, small playgroups, one-on-one play time with one of our k9 handlers, etc. Call us for more information and to schedule a temperament test or meeting with our head trainer.
Q. Do you offer dog training?
A. Yes, Four Paws offers many different options for training from group classes, private lessons, daycare training and boot camp programs. Training is our priority and comes into play in every aspect of this business. A trained dog is a happy dog and we strive for a happy yet calm environment in our daycare and boarding groups. We will reinforce your hard work in training throughout your dog’s stay with us.
All of our group classes are listed on our calendar on the fourpawsdogs.com site. If you don’t know what kind of training you need feel free to call us and schedule a one-on-one free consultation.
Q: What are the Holiday Reservation Requirements?
A: Due to the fluctuation in family’s holiday schedules and increased need for boarding during the holiday season, a $50 deposit per dog will be collected with your boarding request to secure your reservation. This will be applied to your boarding stay and will be refunded if the reservation is cancelled within the “cancel window” as outlined below:
Thanksgiving Reservation Period: any part of 11/20 through 11/26. If you cancel by November 14th your deposit will be refunded.
Christmas/New Year’s Reservation Period: any part of 12/15 through 1/15. If you cancel by December 19th your deposit will be refunded.
Please note that after your dog has begun their stay with us during the holiday periods noted above, should you decide to come home early, you will need to pay for your entire reservation.
Still have questions? Contact us or give us a call, (630) 376-6372 and we’d be happy to help.